Service Policies and Fine Print
SERVICE SCHEDULING AND TURNAROUND
Service is performed on a first come – first served basis. Depending on workload, minor repairs may be done while you wait, but most service work must be put in our queue. Turnaround times are typically 24-48 hours, but may vary according to seasonal volume. Scheduling a service appointment ahead of time is a good option during peak season.
SERVICE QUOTES AND ESTIMATES
All service starts with a free, no-obligation estimate of the work that appears to be required. Estimates and quotes can only be given in person with bike in hand. Although not common, issues and unforeseen circumstances may arise during service work and alter the original estimate. If the difference is significant, a mechanic or service tech will contact you to ask for permission to proceed. If necessary we suggest you provide a “call if over” amount when leaving a bike for service.
We reserve the right to request a deposit or request service to be paid in full at the time of drop-off, in any situation. We’d be lying if we told you it didn’t concern us when someone is willing to put $400 into a $100 bike.
INDIVIDUAL AND SERVICE PACKAGE LABOR
Individual labor rates and service packages do not include any parts, unless noted in the service description. Sometimes the replacement of small parts such as cables, tubes, brake pads, etc., is necessary to properly complete a requested service. It is important to us that the service we provide is completed to our standards. We reserve the right to refuse partial service.
ADDITIONAL SERVICE CHARGES
Some repairs require additional time and shop supplies due to extremely dirty, rusted or corroded mechanisms. In those cases, charges in addition to the requested individual service or service package price may be incurred. Additional charges will not exceed our shop labor rate of $15 per ¼ hour.
SERVICE PICK-UP AND DELIVERY
It can be tougher than it looks to jam your bike into the back of your sedan. We don’t have a structured program for this, but we have a sweet store van and we’re willing to drive it to your house. We ask that you’re flexible regarding scheduling and that you gladly pay the delivery fee.
Any bicycle or part left with Syracuse Bicycle more than 45 days will incur a $5/day storage fee. Bicycles or parts left for more than 90 days without proper arrangement, will be considered abandoned and property of Syracuse Bicycle. Syracuse Bicycle is absolutely not responsible for bicycles or parts left beyond 90 days.
SERVICE AND PRODUCT WARRANTY
All individual service packages carry a 30 day warranty. Warranty does not cover service required as a result of crash damages, improper use or abuse, improper storage and tube punctures resulting from road or rim debris.
All installed parts carry the manufacturer’s warranty. No additional coverage is offered. If the part was purchased from Syracuse Bicycle, we will aid the best we can in the warranty process. Customer is responsible for all warranty return associated shipping charges and in some cases, handling fees. We do not warranty parts not purchased from Syracuse Bicycle.