Our Guarantee



Main-Store-Floor_No-Border_670webYour purchase from Syracuse Bicycle marks the beginning of our relationship, not the culmination. Our mission is to ensure that all of your cycling journeys are positive ones. We also have an array of guarantees to help assure that you get the service you deserve. If we, or a product you purchase from us, fails to meet your expectations please don’t hesitate to let us know.  We do care about every customer and every experience; we can only fix missed opportunities if given the chance.

100% Satisfaction Guaranteed

You can trust Syracuse Bicycle to be your friend and partner when you purchase new bicycles, apparel and accessories. Our first priority is your complete satisfaction with your purchase. If the item you wish to return is unused, in it’s original packaging and you have your original store receipt, you can return it for a full refund within 30 days of purchase.  If you’re unsatisfied with your purchase but your item is used or without it’s original packaging but in fully functional and working condition, it may still be exchanged for a different product or store credit within 30 days of purchase.  ALL SPECIAL ORDER ITEMS and SALE MERCHANDISE is FINAL SALE – NO REFUNDS OR EXCHANGES.   All In-stock Bicycle purchases are limited to store credit or exchange within 30 days of purchase.

Price-Matching Guarantee

We believe that a great price is part of great service, so we sell at the lowest price and back it up with our No Hassle 30 Day Price Matching Promise. We match all local prices and will even do our best (no promises) to meet any internet price you can bring to our attention. Please don’t hesitate to make us aware of a lower advertised price on one of our products.  If you find a recently purchased product advertised locally for less, we will be happy to refund you the difference.  All it takes is letting us know.


Professional Fitting Service Guarantee

We are so sure that you’ll love your Syracuse Bicycle fitting that we guarantee it. All our fitting services are guaranteed for six months. If for any reason you don’t feel you are not benefiting from your Syracuse Bicycle fitting, we want to know. Call us and we’ll work hard to make it right.

Largest Inventory in Central New York

Serving such a vibrant cycling community, we need to have something for everyone in stock and ready to purchase. Your time is valuable; we want you to get what you need when you need it from Syracuse Bicycle. With an 10,000 square foot store we’re able to house a large enough inventory to offer almost every cyclist a great choice to walk out our door with.

Friendly & Approachable Employees

Visiting the bike shop should be fun. That’s why we try hard to train our friendly and knowledgeable employees to treat you with respect and kindness.  If one of our salespeople doesn’t offer to either help you to the car with your bike or hold the door; we want to know.  If your experience is less than your expectation, we encourage you to share it with us at
sales@syracusebicycle.com or with a personal phone call to Paul or Trish. Excellent customer service is our goal and we promise to take any step necessary to regain your confidence and prevent future customers from anything less.  The same email works well for compliments too!

Most Experienced Mechanics in Central New York

When you have your bike serviced at Syracuse Bicycle, you are being helped by some of the best trained and most knowledgeable technicians in town. You’ll sleep well and ride confidently knowing that your bike has received the care it deserves. We offer free adjustments for one year from date of purchase and guarantee all repairs for 30 days.